Cumbria County Council have just added a new online reporting option on their website. You can use it to report anything in the following broad categories: carriageway defect, flooding, footway defect, street lighting, summer maintenance, road signs, traffic signals or winter maintenance. Once you’ve reported it, you can then use the ‘fault reference number’ that it generates to go back and find out whether anything’s been done. (This is the same number you would get if you rang the Highways Hotline (0845 609 6609) so you can also use the online process to check up on something that you have already reported by phone.)
To use the system, just go to the Cumbria County Council website, click on ‘Roads and Travel’ at the top and then click on the link on the right hand side to ‘Report a NEW fault online’ or ‘Track an existing fault online’. You will need to know roughly where the defect is but the site comes with an interactive map so that you can find the exact place and drop a pin on the map to locate it. (If you are reporting a faulty streetlight, you will also have to have the three-digit number from the post.)
To use the system, just go to the Cumbria County Council website, click on ‘Roads and Travel’ at the top and then click on the link on the right hand side to ‘Report a NEW fault online’ or ‘Track an existing fault online’. You will need to know roughly where the defect is but the site comes with an interactive map so that you can find the exact place and drop a pin on the map to locate it. (If you are reporting a faulty streetlight, you will also have to have the three-digit number from the post.)